It started innocently enough. A friend alerted me that my emails were appearing in her inbox “as spam.” Not good, especially not good because I was beginning to query agents. That’s all I need—to have my queries shuffled off to spam mailboxes and never know what happened to them!
That was the first problem. Then my gmail (that I have forwarded to my mac mail and iPhone mail) started disappearing. Messages would be delivered to one device but not the other. Then my other (Roadrunner email) started acting up—I couldn’t send an email from my iPhone if I was within a certain radius of my laptop (I never figured out how far away I had to be, though). Confused a little? I was confused a lot.
One day everything was working perfectly, the next day nothing worked at all. I followed directions online, deleted all my mail accounts on both my mac and my iPhone and reinstalled them. Things were even worse. I stopped getting any email—at all.
Next I did something no one ever really wants to do. I made an appointment with the Apple store for “genius help.” Unfortunately the guy at the Apple store knew less than I did. He was generally rude and unhelpful…and did I mention apathetic? Turns out, he wasn’t even a genius. I found out when he said: “I could go ask one of the geniuses.” Me: “I thought I made an appointment with a genius.” Him: “They aren’t here all the time.” Me: “When should I come back?” Him: “You can never be sure…”
Did I mention customer unfriendly?
I called Apple. I know what you’re thinking. Now I’ll get somewhere. Yes, this is when I found out that my phone’s serial number was not correct and apparently (unbeknownst to me) the phone I got from the Apple store two years ago was an imposter (code word for they thought I stole the phone). Eventually I was transferred to Nicole, a “Senior Advisor” at Apple. Surely she would know the answer. Nicole: “When did you first notice your serial number was incorrect?” Me: “That’s not why I’m calling.” Nicole: “We can’t help you unless we figure this out. Where did you get this phone?” About forty-five minutes later, I hung up so I could wait for the email Nicole would send me about how to fix my gmail interaction with my iPhone. At least I had successfully convinced Nicole that I hadn’t in fact stolen my phone. But my email still wasn’t working.
Another hour later, after completing all the steps on the instructions Nicole sent, I still was having the same problems with my gmail. I gave up and moved onto the Roadrunner email problems. I did something even scarier than going to the Apple store. I called our internet provider (the one who administers that email account: Time Warner). TWO HOURS and FIVE REINSTALLATIONS OF MY EMAIL ACCOUNT later, I hung up with an increase of TEN DOLLARS a month in my cable bill (because the guy said my email problems were due to too slow an internet connection). This however did not fix my email problem.
That’s when I called in the big guns, did something I’d wanted to do from the beginning but had held off on doing because he’s been on a stressful, deadline-driven project: I called MEH (My Engineer Husband). That night MEH and I sat down, computer to computer, and two hours later my email was working again. All of it.
Now, to be honest, it doesn’t work exactly the way I want it to. If I’m to understand the (approximately) seventy pages of online group notes (read that gripes) and Apple support information, “improvements” in operating systems has caused my email to work differently than it used to. This would’ve been a valuable thing for Apple, gmail, or Time Warner to let me know right up front (they didn’t).
Oh, and the title of this post—the case of the disappearing notes? Well, sometime in the midst of all this uninstalling, reinstalling, moving, deleting, changing, talking, griping, and general teeth gnashing? I lost every single Note I’d taken on my iPhone. We’re talking observations, character notes, cross-country trip notes, songs I want to buy notes, funny story notes, things I need to do notes. Yes, everything. GONE.
Turns out one other thing no one told me was this: somehow Notes and gmail are integrally tied together—I still don’t know how. Even though I’d never asked for this “feature,” all notes were deleted from my phone the second I deleted the gmail account. So let me be the one to warn you. If you take notes on your phone (like I do) make sure you back them up separately and frequently (via sync-notes in iTunes—I think). Otherwise, you too could end up with…
The case of the disappearing notes. And let me tell you, no writer wants that.
Have you ever had a technology nightmare? I’d love to hear. You know what they say: misery loves company. And if you save notes to iTunes (or otherwise), I’d love to hear how you do that!